Patient Information & Drug Safety
Information for Your Safety & Care
At Caliph Pharma we put patient safety first. This page helps you understand how to use medicines safely, what common conditions look like, where to get trusted information, and how to report any problems you suspect are related to our products. For downloadable leaflets, scroll down.
Why Patient Safety Matters
We provide clear, easy-to-read information so patients, families, and caregivers can:
- Learn about common conditions and medicines.
- Recognize possible side effects and what to do.
- Find downloadable flyers and counseling notes.
- Report suspected adverse events so we and regulators can act quickly.
What is Pharmacovigilance?
Pharmacovigilance is the process used to identify and reduce harm from medicines once they are used by the general population. It includes collecting, assessing, monitoring, and preventing adverse events and medication errors. Reporting suspected side effects helps improve medicine safety for everyone.
How to use your
medicine safely
- Follow the label and your doctor’s instructions. Don't change dose or stop suddenly unless told.
- Keep a medicine list. Include name, dose, why you take it, and start date. Carry it to every appointment.
- Check interactions. Tell providers about all medicines, supplements, and herbal remedies.
- Storage & expiry. Store as advised (room temp / fridge) and throw away expired products.
- Pregnancy & breastfeeding. If pregnant, planning pregnancy, or breastfeeding, consult your doctor before taking any medicine.
- Overdose & misuse. If you suspect overdose, seek emergency help immediately. (These are general safety principles — always follow your prescriber’s instructions.)
Suspected side effects — what to do
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Stop the medicine if any adverse. In case of allergic reactions – call emergency services.
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Contact your healthcare provider to discuss symptoms and next steps.
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Report the suspected adverse event to Caliph Pharma and to the national pharmacovigilance authority. Timely reporting helps protect others. Reporting should be made as soon as possible or within 24 hours for serious events.
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Through your doctor, pharmacist, or nurse — they can forward the report Include: product name, dose, treatment dates, detailed description of the event, patient age/gender, reporter contact details, and any other medicines being taken.
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Online form (link / embedded form on this page) — preferred for structured data.
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Email: complaint@caliphpharma.com.pk
- Phone / WhatsApp: 0092-0937842825 — a 24/7 number for urgent reports.
FAQ
An adverse event is any unwanted medical problem that happens after taking a medicine. It might or might not be caused by the medicine. Report all suspected events — even if you are unsure.
Anyone — patients, caregivers, family members, and healthcare professionals can report suspected adverse events.
Report serious reactions immediately or within 24 hours of becoming aware of the event. For non-serious reactions, report as soon as convenient.
Include product name, dose, start/end dates, description of the event (symptoms and start date), patient age/gender, other medicines taken, and your contact details. The more details you provide, the faster we can investigate.
No. Reporting is confidential and will not affect your medical care. Personal data is handled according to applicable privacy laws and only used for safety evaluation.